Overview
At BYRENHOME, we strive to provide a secure, transparent, and reliable shopping experience. This Refund and Return Policy outlines how returns, exchanges, and refunds are managed, ensuring that customers can shop with confidence.
1. Return and Exchange Period
Customers may request a return or exchange within 30 calendar days from the date of delivery. Returned products must be unused, in their original condition, and include all original packaging, labels, manuals, and accessories. Requests received after 30 days cannot be accepted. We recommend that customers inspect their orders upon receipt and report any issues immediately to prevent delays.
2. Handling and Restocking Fees
A 2% handling and restocking fee of the product price will be charged for returned items to cover inspection, repackaging, and restocking costs. If parts are missing, there are obvious signs of use, or the item is damaged, additional fees may apply for the returned product.
3. Return Shipping Responsibilities
Customers are responsible for shipping costs for returns unless the product is defective, damaged, or incorrectly shipped. Returns should never be sent to the original shipping address; our customer service will provide a correct return address and authorization.
4. Refund Processing
After we receive and inspect the returned items, refunds are usually processed within 5 days. Refunds will be issued using the original payment method. Refunds for shipping charges apply only if the return is due to a BYRENHOME error or defective product.
5. Exchanges
For exchanges, the replacement item will be shipped once the returned product has been received and inspected. Price differences between products will be credited or charged accordingly. Customers are encouraged to confirm the availability of replacement items prior to requesting an exchange.
6. Damaged or Defective Products
If a product is received damaged or defective, contact BYRENHOME customer support immediately with detailed information and photographs. Instructions for returning the item will be provided, and a replacement or refund will be issued at no additional cost.
7. How to Initiate Returns or Exchanges
To start a return or exchange, customers can contact BYRENHOME:
Email: service@byrenhome.store
Phone: +1 (218) 881-8878
Office Address: 2401, No. 6, West Yangxi Road, Qingfeng Village, Licheng Street, Zengcheng District, Guangzhou, Guangdong, China (This is the office address, not the return address.)
Our support team will guide you through packaging, return addresses, and required documentation.
8. Packaging Requirements
Returned products must be securely packaged to prevent damage during shipping. Keep proof of shipment and tracking numbers. Returns that are improperly packaged or unauthorized will not be accepted.
9. Taxes, Duties, and Customs Fees
Customers are responsible for all applicable sales taxes, customs duties, or additional charges related to returns. BYRENHOME is not liable for any fees applied by customs or other authorities.
10. Inspection of Returned Products
All returned items will be thoroughly inspected. Refunds or exchanges are processed only after confirming the items meet the conditions outlined in this policy.
11. Non-Returnable Items
Certain products may be ineligible for returns if marked as final sale or clearance, or if used beyond acceptable testing. Customers should verify product details before purchase.
12. Partial Refunds
Partial refunds may apply for items returned in a damaged or used condition, missing components, or not in original packaging.
13. Processing Timeline
While BYRENHOME aims to handle returns and exchanges promptly, processing times may vary based on order volume, shipping carriers, and inspection procedures. Customers will receive updates via email throughout the process.
14. Out-of-Stock Exchanges
If a replacement item is unavailable, customers may receive a full refund or a suitable alternative. BYRENHOME will notify customers promptly in case of stock shortages.
15. Communication During Returns
Customers will receive timely updates regarding authorization, shipping instructions, and refund or exchange status. Monitor your email to stay informed.
16. Verified Purchases Only
Returns are accepted only for verified purchases made through BYRENHOME’s official website. Orders from unauthorized sellers or third-party platforms are not eligible.
17. Domestic and International Considerations
For shipping times, duties, and taxes may vary. BYRENHOME is not responsible for delays or fees imposed by customs or local authorities.
18. Commitment to Customer Satisfaction
BYRENHOME aims to make returns and exchanges straightforward, fair, and transparent, maintaining high standards of service throughout the process.
19. Policy Updates
BYRENHOME may update this Refund and Return Policy at any time. Any changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.
